Cancelling your booking

If you need to cancel, please let us know in writing (email is fine) as soon as possible.

• More than 28 before your session: We'll offer you a full refund or a transfer to another available date, free of charge.

• Within 28 of your session: We're unable to offer a refund or reschedule, as we'll have already committed to running the session at that group size.

• No-shows: If you don't attend and haven't cancelled in advance, no refund will be given.

If we need to cancel

We only cancel a session in genuinely unsafe conditions. If we do, we'll offer you a full refund or a transfer to another date — your choice.

Refunds

Where a refund applies, it will be returned to the original payment method used at booking, within 14 days.

Hire & Group Bookings

Hire and Group Bookings require 60 days' notice to book and are confirmed in writing.

Weather

Our experiences run outdoors in most weather, with shelter available. A session will only be cancelled for genuinely unsafe conditions — see above for what happens if that's the case.