Who we are
Walls in the Woods Ltd ("we," "us," "our") is the data controller for the personal information we collect through this website. Contact: hello@wallsinthewoods.co.uk.

What we collect
Depending on how you interact with us, we may collect:

• Name, email, phone number

• Booking details (session dates, group size, dietary requirements, accessibility needs, emergency contact)

• Enquiry details (Hire, Group Bookings, Contact forms)

• Payment information (processed securely by our payment provider — we do not store card details ourselves)

• Newsletter sign-up (email address)

• [PLACEHOLDER — any website analytics/cookies data; see our Cookie Policy]

How we use it

• To process and manage your booking or enquiry

• To communicate with you about your visit (including last-minute changes, e.g. weather)

• To send marketing communications, where you've opted in — you can unsubscribe at any time

• To meet our legal and safety obligations

Legal basis
We rely on: performance of a contract (processing your booking), consent (marketing emails, photo consent), and legitimate interest (running our business safely and effectively).

Who we share it with
We use third-party services to help run our website and business, including [PLACEHOLDER — e.g. Squarespace for hosting/payments, your email marketing tool]. These providers only process data on our instructions and are bound by their own data protection obligations. We do not sell your personal data.

Children's data
Some of our experiences may involve participants under 18, always accompanied by an adult. Where we collect information relating to a minor, it is provided by the accompanying adult on their behalf.

How long we keep it
[PLACEHOLDER — retention periods, e.g. booking/enquiry data kept for X years for accounting/legal purposes, marketing data kept until you unsubscribe]

Your rights
Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, and to object to processing or request data portability. To exercise any of these, contact hello@wallsinthewoods.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.

Contact us
Questions about this policy? Get in touch or email hello@wallsinthewoods.co.uk